Thank you for shopping at TOYS.LK

We value your satisfaction and strive to provide you with the best online shopping experience possible. We strive to provide you with the best quality and service possible. We would like to inform you that our store does not entertain returns or exchanges on purchased items.

In-store physical purchasing:

We would like to inform you that the return and exchange are not accept for all in-store physical purchases. You have to check the item, its specification, function and etc before finalize the purchase.

Online purchasing:

Before dispatching any sale for online orders, our dedicated team thoroughly inspects each item to ensure it is a good and correct item. This includes checking for any defects, damages, issue or discrepancies.

However If, for any reason, you are having and issue with your purchase, we are here to help. if your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request through the Return & Refund Request within 03 hours after you receive the package via delivery service via the method mentioned here.

Return & Refund Request methods.

1. Website - www.toys.lk
   
2. WhatsApp - +94715447755
   
3. Email - [email protected]
4. SMS - +94715447755

We not accept any other method of request while we should have an evidence for your request withing the acceptable duration. However You can contact us by phone call to inform and get support regarding your issue.

Returns

Almost all our products are targeted to be used by kids, infant and pregnant mothers. Due to health and safety issue of kids, infant and pregnant mothers we are not accept any used items.

Valid reasons to return an item:

• Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
• Delivered product is incomplete (i.e. has missing items and/or accessories).
• Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
• Delivered product is does not match product description or picture (i.e product not as advertised)
• Delivered product does not fit. (i.e. size is unsuitable)

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Not accept return and refund

• change of mind is not applicable for return and refund.
• Used Items or items which are damaged after use.
• Inform after o3 hours since the package has received by delivery service.
• If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on our assessment.
• Gift cards
• Personalized or custom-made items
• Perishable goods

NOTE: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given. In such case the customer should bare the this delivery charge.

NOTE: It is important to indicate the Order Number (and if you have a return number, include both) on your return package to avoid any inconvenience/delay in your return process. If the order number cannot be find you can use the delivery reference number too.

Refund

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment / desired method below. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

If your product is eligible for a refund, you can choose your preferred refund method based on the table below.

• Debit/ Credit card payment reversal :  Refund 3 -5 Working Days
• Bank deposit / Transfer :  Refund 3 -5 Working Days

Contact Us

If you have any questions or concerns regarding our return & refund policy, please contact our customer support team . We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.